Suspensions & Cancellations
-
Suspensions
We understand that life can get busy! That's why we offer flexible suspension options for all our members.
Direct Debit Memberships:
You’re entitled to 8 weeks of free suspension per year. After that, a nominal fee of $5.95 per week applies.Upfront Memberships:
The number of free suspension weeks available varies depending on the type of membership you have. Please refer to your Terms and Conditions for full details.To request a suspension, simply provide us with 1 business day's written notice, along with your desired start and end dates.
To suspend your membership, please email us at:
admin@transformactive.com.auWe’re here to support your fitness journey, no matter what comes your way!
-
Cancellations
We’re sorry to see you go, but we’re here to make the process as smooth as possible.
All Direct Debit membership cancellations require a 30-day written notice, which need be sent to us via email at:
admin@transformactive.com.auUpfront Memberships:
Please note that Upfront memberships are non-refundable.We appreciate your understanding and are always here if you decide to return!